Refunds & cancellation
For: Coaches with a subscription · Last updated 5 November 2026 · Version 2026-11-05.2
Draft. These documents haven’t been reviewed by a lawyer yet, and details in [square brackets] are still to be filled in.
Cancel any time, online
Go to Settings → Billing → Cancel subscription on the coaching website. It takes two steps and there’s no phone call or chat. We confirm by email straight away.
During a free trial
Cancel before the trial ends and you’re never charged. You keep access until the trial ends.
Within 14 days of a payment
You have a 14-day right to cancel after each payment (Consumer Contracts Regulations 2013). Because you asked for your subscription to start straight away, we refund the payment minus the days you had access. Your coaching tools stop when you cancel.
After 14 days
No refund is due for the current period. You keep full access until the end of the period you’ve paid for, and you won’t be charged again.
How refunds are paid
Refunds go back to the card you paid with, within 14 days of cancelling (usually straight away). Your bank may take 5 to 10 working days to show it. Stripe emails a refund receipt.
Charged twice by mistake?
If a second subscription is created for you by mistake, we cancel it and refund it in full automatically.
Faulty service
If the coaching tools don’t work as described, tell us. Under the Consumer Rights Act 2015 we’ll fix the problem or, if we can’t, give you a refund or price reduction. This is in addition to the 14-day right.
Your clients
When your access ends, your clients stay linked for 30 days so you can pick up where you left off. After that their coaching ends and the app tells them.