Complaints & reporting
For: Everyone · Last updated 5 November 2026 · Version 2026-11-05.2
Draft. These documents haven’t been reviewed by a lawyer yet, and details in [square brackets] are still to be filled in.
How to reach us
Email hello@macrocellar.com (privacy: privacy@macrocellar.com). Tell us what happened, your account email and, for content, where it is. Szymon Osipowicz, trading as Macrocellar (a sole trader). Email hello@macrocellar.com.
Reporting harmful or illegal content
Use Report incorrect info on a food, or email us. A person reviews every report. We act quickly on illegal content, and especially anything that could harm a child. We’ll tell you what we did, unless that would put someone at risk. (This is part of our duties under the UK Online Safety Act 2023.)
Appeals
If we removed your content or restricted your account and you think we got it wrong, reply to our message or email us within 3 months. Someone who wasn’t involved in the first decision will look again and reply within 14 days.
Data protection complaints
We acknowledge every data protection complaint within 30 days, look into it without delay and tell you the outcome. If you’re not happy, you can complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, 0303 123 1113.
Billing complaints (coaches)
Email us before raising a chargeback; we can usually fix billing problems the same day. See Refunds & cancellation.